Refund policy
RETURN & REFUND POLICY
EU Right of Withdrawal If you are an EU consumer, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. To exercise this right:
- Notify us within 14 days of receipt at webshop@mk-ceramics.com
- Return the item within 14 days of notifying us
- No restocking fee applies to EU withdrawal returns
We will refund the product value within 14 days of receiving the return (or proof of return shipment). Original shipping costs are non-refundable, as disclosed at the time of purchase.
Return Conditions
- Item must be unused, in its original unbroken packaging, and in resellable condition
- Return shipping cost is covered by the customer
- Items remain your responsibility until they reach our warehouse — please pack securely
- Damaged or broken packaging or products cannot be refunded
Refunds Refunds cover the product value only (excluding original shipping) and are processed within 48 hours of receiving the return. Returned items must include all original documentation.
Warranty You have a 24-month warranty if a product is faulty. Submit your claim as soon as possible. If accepted, we will reimburse your reasonable return shipping cost.
How to Return Please include: your order number, name and address, description of the issue (for warranty claims), and a freight receipt if requesting shipping reimbursement.
Return address: MK STUDIO, Sydvestvej 129A, 2600 Glostrup, Denmark webshop@mk-ceramics.com | +45 71 32 53 11
Please allow up to 14 days for the return to reach us.
Exchanges We do not offer direct exchanges. Place a new order online and return the original item for a refund.